Quality, Governance & Experience
17th December 2009, Friends House, Euston, London
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Clinical teams have a natural orientation towards quality and appreciate the significant role clinical governance plays in ensuring safe services. This important conference has quality at its heart but seeks to broaden the definition and attributes of quality from a healthcare delivery perspective. Acknowledging that you cannot claim quality without the highest possible standards and outcome, Quality, Governance & Experience brings the patient perception to the fore, seeking to find a balance between hard, measurable outcomes and the softer, human experience.
Modern healthcare providers accept that the patient has their own views on quality, safety and what’s important. This conference also aims to stimulate thought and debate about how to approach delivering services that achieve both the clinical and the patient agenda. With ever greater emphasis placed on patient perception, this conference should prove vital and topical to both senior front line clinical staff and their management counterparts. Balanced, productive and in the heart of today’s debates.
View the Full Programme for further details.
