Quality, Governance & Experience
17th December 2009, Friends House, London
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| 0830 - 0920 | Registration, Coffee & Exhibition |
| 0920 - 0930 | Opening Remarks |
| 0930 - 1000 | The Physician’s Role in Creating and Sustaining Patient-Centred CareSir Donald Irvine M.D., Chairman, Picker Institute Europe, Former President of the General Medical Council |
| 1000 - 1030 | Placing patient & service user experience at the heart of our health service - understanding the cultural shiftDr Paul Hodgkin, Chief Executive, Patient Opinion |
| 1030 - 1100 | Real time versus snapshot approaches to capturing patient
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| 1100 - 1115 | Questions |
| 1115 - 1145 | Morning Coffee |
| 1145 - 1215 | 5 Years Experience of Assessing Patient Experience – practical considerations, lessons learned and improvements implementedeDr T Mahmud, Consultant Physician & Rheumatologist, Pembury and Kent & Sussex Hospitals |
| 1215 - 1245 | Commissioning and Ensuring Quality, Safety & Patient Experience - Perspectives from SHAs and CommissionersProfessor Juliet Beal, Executive Director of Nursing, Barking & Dagenham PCT and former Programme Director, Patient Safety & Clinical Quality, NHS London |
| 1245 - 1300 | Questions |
| 1300 - 1345 | Lunch |
| 1345 - 1415 | Learning to be lean – improving healthcare performance without reducing qualityMr Steve Hollyhead, Lean Improvement Manager, Worcestershire Acute Hospitals NHS Trust |
| 1415 - 1445 | Improving clinical quality systemically – taking the strategic approach to operational performance improvementDr Jonathan Potter, Clinical Director, Clinical Effectiveness and Evaluation Unit, Royal College of Physicians, London |
| 1445 - 1515 | Delivering effective and comprehensive clinical governance in the modern healthcare environmentDr Sara Watkin, Consultant Paediatrician, Lead Consultant for Clinical Excellence, Governance & Experience, Medicology Ltd |
| 1515 - 1530 | Questions |
| 1530 - 1545 | Afternoon Tea |
| 1545 - 1630 | Keynote LectureThe Multifactorial Challenge of Achieving Service Success in the Evolving Health Service – Understanding the place of quality, governance & experience in a financially challenged system Mr Andrew Vincent, Managing Director, Medicology Ltd |
| 1630 - 1645 | Questions |
| 1645 | Closing Remarks |
